Cancellation policy

At Muzzle Sleep, we process orders quickly to ensure fast delivery. Because of this, we cannot guarantee that orders can be cancelled once they have been placed. This policy explains how cancellation requests are handled for one-time purchases and recurring purchase options.

One-Time Purchases

Orders begin processing shortly after they are placed. While you may request a cancellation, we cannot guarantee that cancellation will be possible once an order has been submitted.

If your order has not yet entered processing, we may be able to cancel it. Once an order has been processed or shipped, it cannot be cancelled. Please refer to our Return Policy for further options.

To request a cancellation, email us as soon as possible at info@muzzlesleep.com and include your order number.

Recurring Purchase Options (e.g., Subscribe & Save)

If you choose a recurring purchase option:

  • You may cancel, pause, or modify your subscription at least 48 hours before the next renewal charge is processed.
  • Subscription renewals are typically processed at 12:00 AM Pacific Time (PT) on the scheduled renewal date.
  • Renewal charges are non-refundable once processed, as your order begins fulfillment shortly afterward. For subscription orders, only the initial order is eligible for a refund as described in our Refund Policy. Renewal orders are not eligible for refunds once the renewal charge has been processed, even if fulfillment has not yet occurred.
  • You will receive email reminders before each upcoming renewal (if enabled in your settings).

You can manage or cancel your purchase option by logging into your Muzzle account or using the “Manage Subscription” link in your order emails.

Failed Payments

If a payment method fails during a renewal attempt, the system may retry the charge. If the payment cannot be completed, the renewal order may be paused or cancelled automatically.

Support

If you need help cancelling or modifying any purchase option, email us at info@muzzlesleep.com, and we’ll assist you as quickly as possible.